Privacy Policy

This Privacy Policy explains how Alex Tau, operating as TidyAgent ("TidyAgent," "we," "us," or "our"), collects, uses, shares, retains, and protects information when you use the TidyAgent mobile application, websites, AI photo-processing services, in-app purchases, support channels, and related services (collectively, the "Service").

By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.

1. Summary

TidyAgent helps solo real estate users capture, organize, AI-tidy, review, back up, and export property listing photos. The Service may process property photos, property details, workflow metadata, purchase and credit records, device/app data, and support messages.

We do not sell your personal information. We do not use your property photos for third-party advertising. We do not intentionally use your property photos to train our own general-purpose AI models. We use your information to provide, secure, troubleshoot, improve, and support the Service.

2. Information You Provide or Create

Depending on how you use the Service, we may process:

• Property photos, tidied images, and images prepared for export.
• Property details you enter, such as the address, room information, property type, and price.
• Information needed to organize photos, process and return AI results, back up supported data, and report status or errors.
• Contact information or an address from your current location when you choose to use those features.
• Support information, such as your email address and anything you include when contacting us.
• Purchase and credit information, such as purchases, credit balances, reservations, refunds, and related records.

3. Device Permissions

TidyAgent may request access to device features only when needed for product functions:

• Camera: to capture property photos.
• Photo Library: to import photos, export/save photos, or save developer/test images if you enable developer-only controls.
• Location: to fill in a property address when you choose to use current location.
• Motion sensors: to help align camera framing.
• Notifications and Live Activities: to show AI Tidy progress and related status updates.
• Contacts: to let you optionally select and link a property owner from your contacts.
• iCloud: to back up and restore supported solo workspace data when iCloud backup is enabled.

You can change device permissions in iOS Settings. Some features may not work if you deny or revoke a permission.

4. Information Collected Automatically

We and our service providers may collect app, device, and diagnostic information, such as device type, operating system, app version, authentication and security information, analytics events, feature usage, performance data, error logs, IP address, network information, and notification identifiers.

The website may receive standard server and hosting logs, such as IP address, browser type, device type, referring page, pages viewed, request time, and diagnostic information. The website does not currently use advertising cookies.

5. How We Use Information

We use information to:

• Provide the Service, including capture, storage, AI Tidy processing, review, export, backup, restore, and support.
• Authenticate app requests and protect the Service from fraud, abuse, unauthorized access, and automated misuse.
• Process in-app purchases, validate App Store transactions, maintain credit balances, reserve credits for AI Tidy, and handle refunds or failed jobs.
• Upload photos for AI processing, retrieve AI Results, recover failed or interrupted jobs, and clean up delivered processing artifacts.
• Send processing updates, notifications, and Live Activity updates when enabled.
• Improve reliability, performance, design, safety, and product quality.
• Respond to support requests and enforce our Terms of Use.
• Comply with legal, tax, accounting, security, App Store, and regulatory obligations.

6. AI Photo Processing

When you request AI Tidy, the photos you select and the information needed to process and return them are uploaded to a cloud AI service. TidyAgent uses this information to create and return tidied photos, recover interrupted work, and prevent duplicate credit use.

AI Results are returned to the app for your review. We start deleting input and result images after delivery. They are scheduled for deletion within seven days after completed processing and no later than 14 days after creation, including failed or interrupted work. Infrastructure processing may delay final removal.

7. iCloud Backup

If you enable iCloud backup, supported solo workspace data may be stored in your personal iCloud account. This may include supported property and photo data, processing state, and information needed to restore your purchased credits.

iCloud backup and restore depend on Apple services, your Apple account, device settings, network availability, and storage availability. Apple processes iCloud data under its own terms and privacy practices. The Remove iCloud Backups action in the app removes TidyAgent's private backup copy and disables backup while preserving the listings and photos on your device.

8. Third-Party Service Providers

We may share information with service providers that help us operate the Service, including:

• Apple services used for purchases, notifications, and optional iCloud backup.
• Google cloud services used to operate the app, store service data, and process selected photos with AI.
• Hosting, email, support, security, analytics, and operational vendors.

These providers may process information only as needed to provide services to us, protect the Service, comply with law, or as otherwise described in their applicable terms and privacy practices.

9. Purchases and Credits

In-app purchases are processed by Apple. We do not receive your full payment card details. To validate purchases and maintain credits, we may process transaction and product identifiers, purchase dates, credit balances, reservations, refunds, and related records.

Credit records may be retained as long as needed to provide purchased credits, prevent duplicate crediting, resolve disputes, support refunds, comply with accounting and legal obligations, and protect against fraud or abuse.

10. Analytics and Product Improvement

TidyAgent uses analytics and operational tools to understand app usage, screen views, feature usage, purchase flows, errors, and reliability. Analytics helps us improve the Service and diagnose problems.

We do not use analytics to sell your property photos or to serve third-party behavioral advertising.

11. How We Share Information

We may share information:

• With service providers described above.
• With service providers as needed for app distribution, purchases, iCloud backup, notifications, analytics, AI processing, and service operations.
• If you export, share, AirDrop, save, email, upload, or otherwise send photos or files outside the Service.
• If required by law, subpoena, court order, regulator, App Store process, legal claim, or safety/security need.
• To enforce our Terms of Use, protect rights and property, prevent fraud or abuse, or investigate security issues.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell your personal information. We do not share personal information for third-party cross-context behavioral advertising.

12. Retention

Completed AI job and batch metadata is eligible for deletion 30 days after artifact deletion. General server logs are configured for no more than 30 days, except for a restricted record needed for a documented incident or legal obligation.

Local app data remains on your device until you delete it, uninstall the app, reset the device, or the operating system removes it. iCloud backup data remains in your iCloud account until deleted, disabled, overwritten, or removed according to the provider's service behavior. Purchase and credit records are retained only as needed to preserve unused purchased value, prevent duplicate crediting, process refunds, meet accounting duties, and resolve disputes. We remove or minimize unnecessary photo and property links in retained financial records.

13. Deletion and Your Choices

You can:

• Delete photos or properties in the app.
• Export and manage your own copies of photos and files.
• Remove TidyAgent iCloud backups while preserving local listings and photos.
• Request deletion of the automatically created cloud account, uploaded photos, AI results, related server data, and TidyAgent iCloud backups directly in Settings. Completion may take up to 30 days, and status remains available in the app.
• Revoke camera, photo library, contacts, location, motion, and notification permissions in iOS Settings.
• Stop using the Service or uninstall the app.
• Contact us at hello@tidyagent.app to request help accessing or deleting information associated with the Service.

Account deletion preserves listings and photos on the device by default. Unused purchased credits are retained separately to avoid destroying purchased value, but cannot be used while deletion is pending or completed. Some minimal records may remain for completed transactions, accounting, fraud prevention, security, or other legal obligations.

14. Security

We use technical and organizational safeguards designed to protect information, including authentication, access controls, and protections for information in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. International Processing

We and our service providers may process or store information outside your country or region. Laws in those locations may differ from those where you live.

16. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us at hello@tidyagent.app.

17. Regional Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent.

To exercise privacy rights available under the law where you live, contact hello@tidyagent.app. We may need to verify your request before acting on it.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice in the app, on the website, or by another reasonable method. Your continued use of the Service after the updated policy becomes effective means you acknowledge the updated policy.

19. Contact

TidyAgent is operated by Alex Tau. Questions about this Privacy Policy can be sent to hello@tidyagent.app.